Shipping policy

Shipping Policy:

Thank you for shopping with us! Please review our shipping policy to understand how we process and deliver your orders.

Order Processing:

Orders are processed within 1-2 days after payment confirmation.

Returns:

Returns not accepted unless product is damaged or not as described, customers have 14 days after shipment arrival date to report an issue.

Lost or Damaged items:

In the rare event that your order is lost or damaged during transit, please contacr us immediately and we will assist you in resolving the issue.

Returns due to shipping issues:

If your order is returned to us due to an incorrect address or other shipping issues, we will contact you to arrange reshipment. Additional shipping charges may apply

Shipping locations:

We currently only ship to the UK, we are looking into expanding this in the near future. If you have any shipping address issues please do not hesitate to contact us.

Contact information:

If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service team at scentsandsamples@hotmail.com and we will get back to you as soon as possible